Resume | Zakmountain

Work History

May 2025 - Mar 2026

July 2024 - May 2025

Nov. 2022 - Feb. 2024

Oct. 2017 - Nov. 2022

July 2013 - Sept. 2017

Drove operational improvements across global HR operations, optimizing workflows, service delivery, and system processes.
Standardized SOPs, documentation, and knowledge base content to support a scalable global service model.
Enabled new teams onsite, using real-world testing (mock tickets, service scenarios) to validate workflows and ensure consistent service delivery.
Supported HR integrations during M&A, aligning processes and systems to ensure operational continuity.
Partnered with HRIS and operations teams to align system enhancements with business workflows and data integrity.
Delivered cross-functional initiatives including telephony and web platform integrations to improve efficiency and system connectivity.

Directed program planning and operational execution across multiple client implementations of SAP SuccessFactors modules, ensuring alignment with business objectives, timelines, and delivery standards.
Established and led a cross-functional working group to evaluate and improve operational processes, streamlining workflows and updating documentation to align with best practices.
Drove end-to-end execution across cross-functional teams, aligning stakeholders, managing risks, and delivering clear operational insights to leadership.
Oversaw program budgets, timelines, and governance to ensure efficient delivery and maintain operational performance.

Drove operational initiatives and portfolio execution aligned to leadership strategy, improving internal processes and efficiency.
Managed cross-functional projects across HR, Finance, and Technology, aligning execution with business priorities.
Owned department budget management, partnering with finance to track spend and align with financial targets.
Implemented process improvements to streamline workflows and enhance service delivery.

Managed a global portfolio of operational initiatives focused on process improvement, scalability, and cross-functional alignment.
Built governance frameworks including templates, playbooks, and reporting tools to standardize execution and improve visibility.
Presented portfolio insights and operational updates to senior leadership, enabling clearer decision-making.
Redesigned onboarding workflows across Workday and ServiceNow, partnering cross-functionally to deliver a centralized, scalable “single pane of glass” experience that improved transparency and reduced manual effort.
Reduced operational costs by $250K+ through process optimization and automation.

Supported employee lifecycle operations, managing HR systems, transactions, and onboarding processes to ensure smooth day-to-day execution.
Transitioned paper-based employee records to a centralized digital repository in Therefore, improving data access, consistency, and auditability.
Standardized recruiting workflows and pipeline stages in iCIMS, improving data consistency and enabling clearer funnel tracking and reporting.
Built and owned a monthly recruiting report, tracking key metrics (time-to-fill, pipeline, EEOC) to improve visibility into hiring performance.

Southern New Hampshire University

May 2013

SUNY at Albany

April 2026

Business Operations, Program & Project Management, Process Improvement, Operational Strategy, Budget Management, Operational Governance, Workflow Automation, Change Management, Stakeholder Management, Data Analysis & Operational Insights
Tools: SuccessFactors, ServiceNow, Smartsheets, Asana, Slack, Workday, Oracle, PeopleSoft, iCIMS, Kenexa/BrassRing, Microsoft Office, Google Workspace, SharePoint, Projector, Gong