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Work History

Prime Program Manager
@Veritas Prime

HR Operations Manager

@Personify Health

People Experience Program Manager
@Zoom

HR Project Manager/HR Process Lead
@Moodys

HR Coordinator III
@Canon USA

May 2025 - Mar 2026

July 2024 - May 2025

Nov. 2022 - Feb. 2024

Oct. 2017 - Nov. 2022

July 2013 - Sept. 2017

  • Led operational transformation initiatives supporting global HR operations, service delivery infrastructure, and cross-functional system implementations.

  • Managed operational programs across HR strategic initiatives while coordinating with enterprise PMO.

  • Played a key role in launching a global HR Service Center in Lithuania, developing scalable operational processes and training teams.

  • Led process improvement initiatives to increase operational efficiency and service delivery quality.​

  • Acted as liaison between HRIS and operations teams for system implementations and enhancements.​

  • Led program planning and operational execution across multiple client implementation of Successfactors modules, ensuring delivery aligns with strategic objectives, timelines, and operational requirements.

  • ​Developed committee to evaluate and optimize operational processes by updating documentation, eliminating waste, and aligning workflows with evolving best practices.

  • ​Managed end-to-end program execution across cross-functional teams, aligning stakeholders, mitigating risks, and delivering executive reporting and operational insights.

  • ​Oversaw program budgets, timelines, and governance to maintain delivery quality and operational efficiency.

  • Led operational initiatives supporting leadership strategy and organizational planning while improving internal processes and operational efficiency.​

  • Managed cross-functional operational projects spanning HR, Finance, and Technology teams.

  • Oversaw project portfolio supporting leadership strategic initiatives and operational priorities.

  • Managed department budget and partnered with finance leadership to ensure alignment with financial goals.

  • Identified and implemented process improvements to streamline workflows and improve service delivery.

  • Managed a global program portfolio focused on operational improvement, process scalability, and cross-team collaboration with the HR space.

  • Delivered 35+ cross-functional operational projects supporting business and people initiatives.

  • Developed project governance frameworks including templates, playbooks, reporting tools, and operational processes.

  • Presented operational updates and portfolio insights to senior leadership through executive reporting and presentations.

  • Led ServiceNow customization initiative to automate onboarding workflows and streamline operational processes.

  • Reduced operational costs by $250K+ through process optimization and automation.

  • Supported employee lifecycle operations while managing HR systems, transactions, and onboarding programs.

  • Managed employee data transactions and HRIS administration within enterprise HR systems.

  • Standardized operational workflows to improve process efficiency and compliance.

  • Owned full lifecycle onboarding program ensuring consistent employee experience.

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Education

Feb. 2021

Masters of Science
Organizational Leadership

Southern New Hampshire University

May 2013

Bachelors of Art
Sociology

SUNY at Albany

April 2026

Google Data Analytics Certification

Skills & Expertise

  • Business Operations, Program & Project Management, Process Improvement, Operational Strategy, Budget Management, Operational Governance, Workflow Automation, Change Management, Stakeholder Management, Data Analysis & Operational Insights

  • Tools: SuccessFactors, ServiceNow, Smartsheets, Asana, Slack, Workday, Oracle, PeopleSoft, iCIMS, Kenexa/BrassRing, Microsoft Office, Google Workspace, SharePoint, Projector, Gong

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